What I do when I am on camera, I actually envision a very specific person. And sometimes I envision the customer, but sometimes I pick a person I know and I talk to them without saying, ever saying their name.
Now, I actually don’t tell people who I’m talking to. I keep it a secret because I’ve found when I’ve told people (that I’m talking to them specifically), it just sort of is something weird because they don’t actually know I’m talking to them, but that I’m talking directly to them. So don’t actually say their name or even tell the person, but I say, I am talking to blank.
– Dane Golden